Information Technology Infrastructure Library

What is ITIL? Information Technology Infrastructure Library is the most widely adopted approach for IT Service Management in the world.  The ITIL framework is said to be practical and a no nonsense approach for identifying, planning, delivering and supporting IT services to an organization.  ITIL consists of a collection of methods and practices for managing the development and operation of information technology infrastructures.  The Information Technology Infrastructure Library is a produced series of books that each covers a different IT management topic.  ITIL can be tailored to many IT organizations due to its significant IT related practices.  Today, you will see a lot of organizations are beginning to add ITIL to their organization. 

Individuals can also receive certifications in Information Technology Infrastructure Library.  There are three levels of certifications levels, Foundation, Practitioner, and Manager.  Foundation Certificate is designed to provide a foundation level of knowledge in IT Service Management.  Practitioner’s Certificate is aimed at those who are responsible within their organization for designing specific processes within the IT Service Management.  Manager’s Certificate is aimed at those who need to demonstrate a capability for managing ITIL-based solutions across the breadth of the Service Management subjects.

 

References

ITIL Certifications. (n.d.). ITIL, ITSM and ISO 20000 News. Retrieved April 28, 2013, from http://itsm.the-hamster.com/itsm9.htm

Whitman, M. E., & Mattord, H. J. (2010). Security Management Models. Management of information security (3rd ed., pp. 211-246). Boston, MA: Course Technology, Centage Learning.